FAQS

Contact the hotel by e-mail at geral.lisbon@hotelstarinn.com to search in “Lost and Found”.

Contact the hotel and indicate your request to find out the conditions.

Star inn Lisbon: Contact the hotel by telephone +351 218 425 700 or by email geral.lisbon@hotelstarinn.com.

Yes.

Yes, the app is available on all devices.

No, access by QR Code.

In Portuguese, English and Spanish.

Star inn Lisbon: The hotel has a ramp on the left-hand side for easy access for luggage and reduced mobility.

Star inn Peniche: The hotel has a privileged location, facing the beach, offering a very cosy and relaxed atmosphere for both families and sports enthusiasts.

Star inn Peniche: The hotel has changing rooms, indoor and outdoor showers and a sportcentre with individual lockers for storing surfboards, wetsuits and bicycles.

To book a room for reduced mobility we advise you to contact the hotel by telephone or email.

Star inn Porto: Our hotel does not have a restaurant.

Star inn Peniche: Our “À Viva” Restaurant is open from 13h00 to 14h30 and from 19h30 to 22h00.

Star inn Lisbon: Our meal service runs continuously from 11am to 2am.

Smoking is only permitted in outdoor areas such as terraces.

Star inn Porto: Yes, it has a free private outdoor car park.

Star inn Peniche: Yes, it has a free private outdoor car park.

Star inn Lisbon: Yes. For information on car parking, please consult the hotel’s website.

Star inn Porto: No, the car park is free.

Star inn Peniche: No, the car park is unpaid.

Star inn Lisbon: Yes, €2.00 per hour up to a maximum of €15 per day.

No, it is not possible to book car parking at any of the Star Inn hotels.

Yes, all our hotels have a space where customers can store their luggage before check-in and after check-out.

Star inn Peniche: The hotel offers free access to the indoor and outdoor pool in season (from 01/06 to 31/10) from 09h00 to 20h30, jacuzzi and gym from 09h00 to 22h00. In the indoor pool and jacuzzi it is compulsory to wear a swimming cap and slippers, and you can buy your cap at reception for €3.50/each. The hotel also offers a pool dressing gown hire service at a cost of €1.50/each.

Star inn Peniche: Welness centre from 8:00 to 22:00 and swimming pool from 9:00 to 20:30.

Star inn Porto: Yes, in our standard rooms. 1 pet is allowed per room with a maximum weight of 20kg. The cost is €20 per night, per animal. A deposit of €100.00 is charged to cover any damage that may occur in the room.

Star inn Peniche: Yes. 1 pet is allowed per room with a maximum weight of 20kg. The cost is €20 per night, per animal. A deposit of €100.00 is charged to cover any damage that may occur in the room.

Star inn Lisbon: Yes. 2 pets are allowed per room with a maximum weight of 20kg. The cost is €25 per night, per animal. A deposit of €100.00 is charged to cover any damage that may occur in the room.

Star inn Porto: Yes, please contact the hotel to find out more.

Star inn Peniche: The Star inn Peniche has a multifunctional space for holding various events and meeting rooms with capacity for 400 people. We offer a wide range of support services and various audiovisual options.

Star inn Lisbon: Yes, we have a 22 m2 meeting room.

Star inn Porto: No, the hotel doesn’t cater for weddings.

Star inn Peniche: Yes, we hold various events such as christenings, birthdays, weddings, company dinners, among others.

Star Inn Lisbon: No, the hotel does not cater for weddings.

Star inn Lisbon: Yes, the hotel provides 2 lifts for its customers.

Star inn Porto: Yes, the hotel has chargers for electric cars.

Star inn Peniche: Yes, the hotel offers chargers for electric cars.

Star Inn Lisbon: Yes, paid according to the conditions of the customer’s electric card / contract.

Yes, there is Wi-Fi service throughout the hotel.

Yes, we have public areas for guests and the general public.

Star inn Lisbon: We have a lobby, terrace, bar and restaurant.

Star inn Porto: Yes, the hotel has an outside laundry and ironing service.

Star inn Peniche: Yes, we have a laundry and ironing service at an additional cost.

Star inn Lisbon: Yes, we have a laundry and ironing service. Except Saturdays, Sundays and public holidays.

Star inn Porto: To find out which activities can be booked, please contact reception.

Star inn Peniche: The hotel offers, by prior arrangement: yoga classes, surfing, aqua aerobics, diving experiences, trips to Berlengas Island, visits to the Dino Park, massages, among other services.

Star inn Lisbon: Tours, shows, taxis and other services can be booked on request.

Star inn Peniche: Yes, upon request at least 24 hours in advance.

Star inn Lisboa: You should contact the hotel and indicate your request to find out the applicable conditions.

You must leave your email address and ask to receive promotions and special offers.

No, at the moment Star inn hotels do not offer a loyalty plan.

You can find information on more Hoti Hoteis hotels here: https://www.hotihoteis.com/.